In desperation, I decided to go back
- col-lee-elliot-aging-graciously
- August 2, 2023
- 450
I am definitely not a hot weather fan. Give me a crisp fall day or sub zero with snow and wind and I will layer on and enjoy. Excessive heat and humidity lead me to crankiness. You can only unlayer so much before there is nothing left, and you are still hot.
California’s 110 F for several weeks in the summer was not as uncomfortable as 89 F here because the humidity was only about 15%. Ah, but at last, this week, we are on break with cool nights and early mornings.
And finally, I can throw away the last of my five weeks of cranky frustration with electronics and large companies — I hope. If I had been paid for July’s wasted hours, I could buy a new car. Well, maybe a very used one.
Today, as I write, all systems are go, thanks to good friends and one company. I don’t usually name names, but I’m willing to take this on. I’m sure all of my readers have had good and bad experiences with electronics servers, so this is just my experience.
I thought Spectrum was charging me too much, so I switched to the new kid in town, Omni Fiber, which gave me a Wyoming phone number and never could figure out how to get my email or landline going.
In desperation I decided to go back to Spectrum, and to make things simple, I switched my cell phone and my son’s phone from AT&T to Spectrum also. AT&T refused to unlock my son’s cell phone for five weeks, despite the fact it was paid for.
In the meantime neither my landline or cell phone were working, I couldn’t get internet, the printer wouldn’t print, and Alexa, Kindle, iPad and all my other gadgets were on vacation because I had to change my Wi-Fi. How many passwords does it take to drive a sane person absolutely loony?
What I discovered was Spectrum’s customer service was friendly, helpful, solved my problems, was available and even called to make sure everything was right. Those tech support people spent patient hours with me trying to untangle the messes with AT&T, HP and Omni. They couldn’t have been more helpful.
What I discovered also was none of those three companies has customer service or tech support. In fact, if you get through a couple of people who tell you they can’t help you at HP, you get a recorded message that says, “This is not a working number,” despite the fact it advertises, “We are here to help. Just call this number or text this site.” On several of the sites, if you want help, you have to subscribe to a service that would then cost you each month, whether you were having a problem or not.
Once back with Spectrum and with the help of some wonderful friends, I am back up and running and will never touch another button I don’t know well or make quick changes without thinking it through.
Now with the lovely break in the weather and the help of a company that truly does help, I am uncrankied again and free to call, write, communicate and live life as it should be in the summer.